RETURN POLICY

At Royal Alchemyst, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy under the following conditions:

1. ROYAL REFUND POLICY

   Royal Alchemyst Refund Policy

   Satisfaction Guarantee - Gift Card Policy

   At Royal Alchemyst, your satisfaction is our priority. While we do not offer direct returns on body oils, we want you to be happy with your purchase. If you’re not fully satisfied with your order, we’re happy to offer you a Gift Card for the full purchase price of your product.

   How It Works:

   1. Eligibility: This offer is available within 7 days of your purchase. If you're not completely satisfied with your body oil, simply reach out to us within this period
   2. to request a gift card. (hello@royalalchemyst.com)
   3. Gift Card Amount: You will receive a gift card for the full value of the product purchased (excluding shipping costs). This card can be used toward any future order on our website.
   4. Process: To request a gift card, please contact our customer service team at [hello@royalalchemyst.com] with your order number and a brief explanation of why the product didn’t meet your expectations.
   5. No Returns: We do not accept returns for body oils, as our products are crafted to be enjoyed by individuals with specific fragrance preferences. This policy helps maintain the quality of our products.

   Rules and Exceptions:

   • One Gift Card per Order: Gift cards are limited to one per order and cannot be combined with other offers or promotions.
   • Non-Transferable: The gift card is non-transferable and can only be used by the original purchaser.
   • No Abuse of Policy: We reserve the right to deny the gift card offer if we suspect the policy is being misused (e.g., repeated requests for gift cards for the same product or frequent returns). We ask that customers only request a gift card if they are genuinely unsatisfied with the product.
   • Final Sale Items: Gift cards cannot be issued for final sale items or products marked as non-returnable at the time of purchase.
   • Limited to Genuine Discrepancies: This policy is intended for customers who feel their purchase didn’t meet their expectations, not for those who frequently change their minds about fragrance preferences. We trust our customers to be honest in their feedback.
   • Review Process: Every request for a gift card will be reviewed to ensure it complies with our policy. Our goal is to ensure that you are happy with your purchase, while also maintaining fairness and integrity in our offerings.

   We believe in providing an excellent shopping experience and want to ensure that all of our customers feel confident in their purchases

If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer support team for assistance Hello@royalalchemyst.com. You can expect a response within 48 hours. Your satisfaction is our priority, and we are here to help.

Thank you for choosing Royal Alchemyst!